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FAQ

questions and answers
Do you ship outside the US?

At this time, we are only shipping within the United States.  Soon we will be adding Canada, and then more after that.



What comes in the box?

While the details of the box are a surprise, in each box you can count on receiving;


•   a seasonal kerchief (because a dog's gotta look good)

•   a roll of poop bags (because - well, a dog's gotta, you know ...)

  • •   a dog related gift for the dog's human

  • PLUS - a combination of 3-5 of the following:
  • •   toys
•   treats
  • •   accessories
  • •   hygiene items

  • BONUS - we will occasionally include gift cards and coupon codes for vendor discounts and other fun dog shopping.



What doesn't come in the box?

Wigglebutt Box will not include any supplements, neither full sized or samples.  We don't presume to know what your pet may or may not need supplement wise. Supplements usually take some time to show results and being that Mia & April, our dogs, do most of the recommendations, we aren't willing to disrupt their current supplement regime. If you're interested in what we give our dogs, we'll be happy to share with you, just drop us an email.


We also only source our edibles from US, Canada, Australia and New Zealand.  We exclude any food or treats containing soy, corn or wheat.



How do I cancel my subscription?

We never want to see you go, but we understand that sometimes life circumstances require you to do what's best for you and your pup.  We make it easy for you to cancel, but hope and cross our paws that someday you'll come back to us.  To cancel, just login to your account, choose "edit" under "your subscription", then choose "cancel your subscription". You don't even have to tell us why if you don't want to. That being said, if you feel we've done something that can be corrected, we'd love the opportunity to fix it. Suspending your subscription may also be an option for you (see next question).




Can I suspend my subscription?

Yes you can. To suspend, just login to your account, choose "edit" under "your subscription", then choose "skip next renewal".  Easy peasy.




Do you accept suggestions for animal charities to donate to?

Of course! Just send us a link in an email [contact us], and we'll check them out.